Rob Hitch
Freelance Project / Program Manager
Digital Transformation • Business Change
Aviation • Logistics • Comms • Oil • L & D • Pharma • Finance • Govt.
Customer Testimonials
Welcome to my customer testimonials page! Here you will find customer feedback based on my freelance project / program management experience, organised by industry. EXPAND any of the below to delve deeper:
Aviation Experience Testimonials
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“Since Rob joined the bmi IT department as an IT Project Manager, he quickly became an integral part of the overall IT team. Rob has successfully overseen a number of Airline IT and general IT projects during his time at bmi and conducts himself with the up most professionalism.
Rob has been and continues to be a very approachable person and in fact has enhanced the reputation bmi IT Department.”
Head of Continuous Service Improvement“Rob's understanding of the market and his technical knowledge contributed hugely to his ability to effectively manage the projects he has carried out whilst i have been at bmi. During one challenging project and was essential in getting senior management to make decisions this was where I saw Rob at his best enabling the project to move forward to a successful completion. The fact that he has a very engaging personality with a great sense of humour also helps in adversity! I would happily recommend without hesitation.”
Manager -
“Rob is a highly effective and experienced airline project manager. He has excellent stakeholder management skills and builds confidence quickly with both his key stakeholders and his project team. Rob makes good use of his extensive project management experience to deliver effectively to tight timescales and budgets. I recommend Rob highly to anyone seeking a well connected and airline experienced IT professional.”
Business Analyst“Since recently starting my career in Project Management within Monarch Airlines, I couldn't have asked for a more effective Project Manager to shadow and work alongside. Friendly and easy to work with, Rob has continued to demonstrate a professional approach, remaining project focused and well organised. Rob possesses all the qualities I would expect a good Project Manager to have and I hope our paths cross again in the future.”
Technology Change Project Manager“Rob is an accomplished project manager. I was lucky to work with him on a challenging In Flight Entertainment and Shopping system trial whilst at Monarch Airlines. Focused on delivery, Rob put in the hours necessary to ensure that each and every deadline was met.
Rob successfully managed the expectations of a wide range of internal and external stakeholders. He is meticulous in terms of his approach to project management. Nothing is missed or left to chance. Rob is a consummate professional, and very personable. I would very much welcome the opportunity to work with Rob again.”
Business Analyst“Rob is a fantastic project manager, with excellent knowledge of both airline operations and aircraft engineering. He has an engaging personality and an ability to build and motivate a team even in difficult circumstances.”
Programme Manager“Rob has a calm and collected manner which means he can communicate well with everyone he meets. He is a dedicated and professional team player with a high level of understanding of airline operations as well as aircraft maintenance operations.”
Design Department Manager“Absolutely the best Project Manager I have ever worked with! Good sense of humor, stays out of micro managing and gets the project to the end on time!”
Continuing Airworthiness Engineer“Rob is a fantastic project manager with a great knowledge and understanding of airline and aircraft engineering operations. Rob is a personable professional who communicates well at all levels and is a pleasure to work with. I hope to work with Rob again in the future and recommend him to be part of any team.”
Brand and Communications Professional
Communications Experience Testimonials
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“Rob is an exceptional Project Manager, thought partner and knowledge broker, who is commercially aware of business task criticality, and delivery focussed. Rob is pragmatic in his approach to getting a task completed. He is systematic, and methodical with great soft skills and a high EQ shown by his communications, and mentoring to create high-performing teams.
Project Manager
Logistics Experience Testimonials
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“Rob is a true professional! He is a calm, methodical project manager that hits the ground running in a new organisation. He is able to understand processes quickly and is able to identify hurdles that could cause issues. He has excellent interpersonal skills and is able to build robust working relationships at all levels very quickly. I worked with Rob on a cargo eFreight solution where requirements were not always defined. Rob worked with the business to define the detail, mitigate risk and document the requirements whereby he applied strict change control. I would not hesitate to recommend Rob to deliver solutions within your business.”
Programme Manager“Rob is a strong and capable project manager. He takes the time to form strong personal relationships, and easily separates the professional issues from the personal relationships. His proactive planning, reporting and issue management instils transparency and confidence, and he has an excellent sense of when an issue needs escalation or how best to manage it. He builds strong rapport with his own team, his managers and with the customer. I would have no hesitation in working with Rob in the future, nor in offering a recommendation for his services.”
Transformation Programme Manager“I worked with Rob on the same project, representing business requirements. During all the duration of the project Rob demonstrated great professional skills and personal qualities. His ability to build relationships with the Customers and a wider team is outstanding and was a vital part of getting the agreed deliverables in place. Under his leadership IT deliverables on business requirements were straight to the point and on-time, and his sense of humour and perseverance helped our team a lot during tough times. I'd undoubtedly recommend Rob as a knowledgeable and skilful PM and a great person to work with.”
Lead Process Manager“He is a man in action & very enthusiastic. He has excellent project management skills with different domain which helps me in finding the best Project Manager for my Client. Glad to see his growth as he moves up Corporate Ladder. His Ability to influence business leaders is commendable. I found him incredibly supportive to the business always making himself available even at short notice. He was extremely professional and very communicative. He is very much a perfectionist and is always willing to go the extra mile. I have had great feedback from my Client. I would not hesitate to recommend him. Wishing him all success in life.” Talent Acquisition Lead (IDEMIA)
“Put in the deep end Rob has been able to establish stakeholder connections and understand the landscape quickly. His continuous efforts have ensured a large complex program has navigated through tricky corners and stayed on track.”
Delivery Manager
Financial Services Experience Testimonials
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“Rob is a highly experienced and capable project manager. When I arrived on an important programme at LV=, he had already developed a strong project plan together with robust risk, issue and financial management. This made hand over a breeze. Rob was always available to answer questions which made my run up to speed so much easier! I would highly recommend Rob to any organisation in need of a project manager who puts delivery first!”
Project Manager -
“Rob contracted recently for me at CPS. Not only was he thoroughly professional from the word 'Go', he was also a pleasure to deal with. Once on-site Rob made an instant impact with our client, quickly earning respect and plaudits for getting up to speed quickly and making immediate impact. They were very sad to see him leave, as were we, when Rob had to attend meetings in SE Asia, for a new potential contract opportunity. I hope we get the chance to work together again.”
Founder & Business Development Director (Chorus Group)“Rob joined the project at a critical time where a detailed grasp of the multitude of moving parts in a project being developed simultaneously in 3 countries to be delivered in a 4th was essential. He quickly got up to speed and gave all the teams a mechanism to work together more closely to the benefit of the end customer. I would have no problem recommending Rob in the future.”
Owner (7 Layer Solutions Limited)
Learning and Development Experience Testimonials
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“Rob is a highly driven individual with management values and principles only worthy of a senior manager. His conduct and people skills made it pleasure to work with him. I hope our paths cross again.
I had the pleasure of working with Rob at KnowledgePool.”
Power BI Consultant“Rob effortlessly juggled multiple projects successfully, delivering excellent results for each. Rob is a highly effective project manager with a wealth of experience. He is always happy to share his experiences and offer advice. Rob will be an asset to any team and it was great working with him. I would recommend Rob.”
Project Manager“I worked with Rob at KnowledgePool, part of Capita Learning Services, and he was a great addition to the team. Professional, thorough, good humored and robust in his project management, he kept client integration activity on track and always with a refreshingly light-hearted approach.
Rob was good to work with and I certainly wish him all the very best in his future endeavors.”
Client Director“Rob was a fantastic addition to the Projects team at Capita Learning Services and I enjoyed working with him. His communication skills and organisational skills are excellent and he quickly took ownership and made sure the projects moved along swiftly and successfully.
On a personal note, Rob was always more than happy to take time to provide support when asked and has provided a lot of advice and guidance that I will take away with me for my ongoing career.
I truly hope we cross paths again and would recommend Rob to any business.”
Junior Project Manager“Rob has fulfilled his role as Project manager for Capita Learning Services with professionalism but also with a smile on his face. He has demonstrated all the skills needed of quality project manager, his planning is exemplary, communication and risk/issue management is sound.
We were able to give him a variety of client on boarding and internal operational improvement projects and he has dealt with all of them in a calm, dedicated and organised manner.
Rob is a safe pair of hands for any business change or client facing projects reacting well to changing scope and timelines. I would have no hesitation in putting him forward for future projects.”
Project Management Professional
Oil & Energy Experience Testimonials
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“Rob is a pro-active, dedicated individual and always enthusiastic about everything he is working on. He is very easy to work with and tries to achieve a positive outlook in all situations, even the challenging ones! Rob has accumulated a great amount of experience in Information Management which means he is never short of ideas, and always one step ahead of the pack.
He will be an invaluable asset to any team and most certainly bring out the best in everyone around him.”
Management Consultant (Tribal Technology) -
“In the time that I worked with Robert, he was a dedicated, technical capable resource that was able to resolve many of the technical challenges that we faced. His energy and commitment; combined with good social and technical skills made him a very effective resource.”
EAME IT Manager -
“During my tenure as Regional ECM Manager at Mubadala Petroleum I was responsible for developing a Global ECM Transformation Project across several countries. We required support for a complex global ECM Project by an experienced ECM Programme Manager, Rob came highly recommended.
Rob developed a suite of documents to support the initiation of our project, including an ECM Programme, provided assistance with budget development and justification along with preparation of numerous ECM specifications and requirements documents.
Rob came with a wealth of knowledge and experience, and successfully delivered as promised with great professionalism. I would highly recommend Rob for any future assignment and would hope to work with him in the future.”
IM Manager
Pharmaceuticals Experience Testimonials
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“Robert is a well organised and very knowledgeable Information Management Consultant who brought many aspects of his vast experience to our team, especially but not limited to the use of Sharepoint.
He is a pleasure to work with and I hope to work with him again in the future.”
Digital IT Project & Change Management Consultant“Rob Hitch was able to deliver agreed project objectives on time. His workload was considerable so achieving all his business goals was admirable. His end user training sessions left users wanting to know more!
His warm personality will always makes him a great person to work with. I would definitely recommend his consultancy services.
I look forward to working with him again!
Consultant“Robert has worked for me as lead business analyst/project manager for our document management/intranet initiative.
We very much value his contribution to our company. Robert has demonstrated excellent capabilities to effectively work and deliver high quality results with minimum supervision. I have been able to sucessfully delegate the whole project to Robert and he has delivered in all aspects.”
Global Head of IT Program Management
Public Sector Experience Testimonials
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“I worked with Robert on a large scale Meridio & SharePoint corporate file plan project at the UK Border Agency. He was hard working, knowledgeable, and a pleasure to work with. Highly recommended!”
IM Consultant (Tribal Technology). -
“Rob has an excellent understanding of issues around information management and excels at interacting with end users to both define requirements and implement new solutions. I would be very happy to use Rob again on any implementation project around IM and EDRMS.”
Information Architect & Information Governance (Metataxis)
Other Testimonials
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“Robert was a valued colleague at FileNet Professional Services. In addition to his knowledge of the FileNet ECM and BPM technology, Robert was very customer focused, demonstrating appreciation of customer issues and challenges and engaging effectively at all levels.”
Professional Services Consultant -
“Rob has all the qualities that you'd expect in a good programme manager; he's client focused, organised, communicates well and has both the attention to detail and the business-level awareness to really bring a project or programme together successfully. Always easy to work with, even under pressure, and always professional.”
Owner